![]() ![]() Officials said they need to improve city services and the capacity to respond to complaints before confronting what they expect would be a sharp increase in the number of complaints coming in. About one third of those reports are marked "closed.Politics San Diego expanding Get it Done tipster app, streamlining efforts to reduce backlogĬity also launching equity study, making changes to avoid false “closed” reports for complaintsĬity officials rejected the audit’s recommendation to establish a 311 system, contending that a central phone line for complaints would further erode customer satisfaction by making it easier to submit complaints the city can’t quickly solve. The city's data portal shows 200 Get It Done reports, but all are dated from May, before the app and website were launched for public use. About one third of those reports are marked "closed." ![]() No one from the city communications department returned calls or emails for information and clarification for this story - nor did the mayor's office. Sandoval, from the transit district, re-reported a missing sign at a rail crossing downtown at Cedar Street that should say NO TRAIN HORN.The request was closed with no action taken, he wrote. Even the North County Transit District had a report closed without action being taken. If some of the reporting citizens are feeling mistreated and unheard, they're not alone. But some of the reports are pretty funny: a report of a pothole that needs repairs, accompanied by a photo with the pothole circled, was closed because city workers couldn't find the pothole. People have also reported problems in National City and Escondido, according to a review of the reports. In the city's defense, some reports are requesting that the city sweep sidewalks that are residents' responsibilities - including several closed reports. Harris said the service availability is limited to a few departments for the website and even fewer for the smartphone app. On July 25, someone filed a report of a left-turn arrow at Friars Road that had not been fixed: "This was reported on work order 00094954 and said closed but it's not fixed." This is the second time I have reported this and it was closed as if it had been taken care of it has not!" the August 26 report says. in park strip next to 3703 Dwight Street the street sweeping sign has been obliterated with black paint. The parking sign tells people what day and time of the week they aren't allowed to park because of street sweeping - an offense that can garner a $52 parking ticket. One app-empowered citizen reported a defaced Normal Heights parking sign on Dwight Street several times. It is especially not enough information for citizens who can see the problem left untouched every day. ![]() "Just being told the report is closed isn't enough information." "We're working on getting better feedback to people who make these reports," Harris said, mentioning that the city is still working out the bugs. But the response seems to amount to citizens being told the report was closed, Harris said. When he announced the web link and the smartphone app at the beginning of June, mayor Kevin Faulconer told the media that the app would not only allow people to report problems so city workers could get things fixed faster, it would let them track how the report was being handled. Heck no nothings done!!! THERE IS A POTHOLE 75 FEET LONG!!!" Another re-reporting party said: "this is 2190 bacon a report you folks just closed 18 hours ago and then ask if i'm satisfied. SAN DIEGO GOVERNMENT FAIL!" one frustrated Get It Done user wrote. "Your site says it was closed but nothing was done. ![]()
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